Refund & Cancellation Policy
Last updated: November 2026 · Domain: https://merqora.space
1. Free Preview & Guaranteed Lead Delivery
Merqora provides a Free Preview tier so you can test search discovery, technical inspection, and lead scoring before purchasing a paid pack.
With our Pay-Per-Delivered-Lead model, you only ever pay for valid, successfully discovered, unique business leads. Duplicates, failed website crawls, or empty query results consume 0 credits.
2. One-Time Prepaid Purchases (No Recurring Debits)
All lead packs (Starter 2,000 leads, Growth 6,000 leads, Agency 16,000 leads) are strictly one-time prepaid purchases. There are no recurring monthly subscriptions, hidden maintenance fees, or automatic credit card renewals.
3. 7-Day Refund Policy on Unconsumed Leads
If you are not satisfied with your purchase, you may request a refund within 7 days of your transaction date for any remaining unconsumed leads in your active pack.
- Full Refund: If zero leads from the purchased pack have been consumed, you will receive a 100% refund of the purchase amount.
- Pro-Rated Refund: If a portion of the leads has been consumed (e.g. 100 out of 2,000 leads used), you are eligible for a pro-rated refund on the remaining unconsumed balance.
- Non-Refundable: Once 100% of a pack's leads have been consumed or exported, the purchase is non-refundable.
4. 12-Month Pack Validity
All purchased lead packs remain active in your workspace for 12 full months (365 days) from the date of purchase. You can discover leads across multiple searches and continuation batches at your own pace. Any unused credits past 12 months expire automatically.
5. How to Request a Refund
To request a refund, please email merqora.support@gmail.com from your registered account email address with your Razorpay payment ID or Order ID. Approved refunds are processed back to your original payment method (bank account, UPI, or card) within 5–7 business days.